Your questions answered…

 Art

  • All items will be packaged with love, by Lucia herself! All paintings will be beautifully gift wrapped in pink, acid-free tissue paper and a ribbon.

    We will use as such recyclable material for packaging as much as possible, to remain sustainable and to allow the orders to get to you safely.

  • We ship worldwide! International shipping should be added automatically at checkout.

    Please contact luciapaps@gmail.com if you have any issues.

  • We work to ship your orders off as soon as purchased. But as we’re a one person team, please allow atleast 1-2 weeks for UK orders and up to 3 weeks for International orders.

    If you have been waiting a while for your order, please feel free to email luciapaps@gmail.com.

  • You can quickly track your order on Royal Mail or Parcel Force’s website, using the tracking number provided in the email confirming shipment.

  • We hope you love and cherish the original artwork pieces forever! We do not offer returns.

  • Lucia Paps owes her painting to nature. It is her inspiration. That’s why she is giving back. With every order, a percentage of profits will go towards supporting One Tree Planted, and a tree will be planted. 1 order = 1 tree planted.

    One Tree Planted is an environmental nonprofit that plants trees around the world.

    One Tree Planted’s global projects help to restore forests after fires and floods, create jobs, build communities, and protect habitat for wildlife. Trees are planted in North America, Latin America, Africa, Asia, Europe and The Pacific.

    Find out more here.

  • Yes, all original paintings with a signed certificate of authenticity from the Artist Lucia. Each order also comes with a hand-written note from Lucia herself.

  • Yes, please contact luciapaps@gmail.com with your enquiry.

  • If it has been 3 weeks and you still haven’t received your order, please email luciapaps@gmail.com.

 Marketing

  • Please reach out directly by emailing luciapaps@gmail.com.

Any other questions?